Shopping Guide - TOLEA

Welcome to TOLEA Pet Supplies. To ensure a smooth shopping experience, please read the following guidelines before placing your order.

1. Product Information

We provide detailed descriptions, sizes, and images for each product. Please review carefully before purchasing to ensure the product meets your needs.

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2. Order Confirmation

After placing an order, you will receive a confirmation email with your order details. Please check the information carefully and contact us immediately if any corrections are needed.

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3. Shipping & Delivery

- Orders are usually processed within 1–3 business days.
- Delivery time may vary depending on your location and courier services.
- Tracking information will be provided via email once your order is shipped.

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4. Payment Methods

We accept major credit cards, PayPal, and other secure payment methods available at checkout.

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5. Customs & Duties

For international orders, customers are responsible for any applicable customs fees, duties, or taxes required by local authorities.

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6. Returns & Refunds

We offer a 10-day return policy. Please refer to our Return & Refund Policy page for detailed information.

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7. Customer Service

For questions about your order, please contact us at alice@tolea.cn. We aim to respond within 24–48 hours.

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