FAQ - TOLEA
Here are some frequently asked questions to help you better understand our products and services.
Q1: How long does shipping take?
Orders are processed within 1–3 business days. Standard shipping usually takes 7–14 business days depending on your location.
Q2: Can I cancel my order after payment?
Yes, you may cancel your order before it is shipped for a full refund. Once shipped, cancellations are no longer possible.
Q3: What if I receive a damaged or defective product?
Please contact us within 48 hours of receiving your order with photos of the issue. We will arrange a replacement or refund.
Q4: Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping fees and delivery times vary by destination.
Q5: Can I return a product if I change my mind?
Yes, returns are accepted within 10 days if the product is unused, in original packaging, and with proof of purchase. Please see our Return & Refund Policy for details.
Q6: Are the cat trees and toys safe for all cats?
All TOLEA products are designed with safety and durability in mind. However, we recommend supervising your cat during first-time use.
Q7: How do I contact customer support?
You can email us anytime at alice@tolea.cn. Our team will respond within 24–48 hours.